Ask at the right moment
- Automated review requests by SMS and email after a job or purchase
- Short, mobile-friendly review links for Google, Facebook and industry sites
- Friendly follow-up reminders
Why it matters now
Reviews are now a ranking factor, a sales tool and an AI signal
- Most people check reviews before contacting a business.
- Review volume, rating and recency influence Google Maps rankings.
- AI assistants use review sentiment when deciding who to recommend.
Happy customers rarely leave a review unless asked. Unhappy ones often don't need asking. A system fixes that imbalance.
Three pillars
How we manage your reputation
Listen first
- A quick satisfaction check (such as a 0–10 "how likely are you to recommend us?" question) before the review request
- Happy customers are guided to leave a public review
- Unhappy customers are routed to your team to resolve the issue privately first
Respond everywhere
- All reviews in one dashboard
- Fast, on-brand responses to positive and negative reviews
- Sentiment trends that show what customers love and what needs fixing
The Integ Connect edge
Turn a complaint into a conversation
When a customer signals they're unhappy, Aria can reach out right away by SMS, WhatsApp or voice, capture what went wrong, and hand it to your team with full context. Problems get solved while they're still small, and that customer is far more likely to come back.
How we work
Our reputation process
Reputation audit
Your ratings, review volume, response rate and competitors across platforms.
System setup
Review request flows, templates and your review dashboard.
Integration
Connect to your CRM, booking or POS so requests go out automatically.
Response management
We draft or manage review responses to your brand guidelines.
Monthly insights
Rating trends, sentiment themes and recommendations.
What you get
Deliverables
- Reputation audit and competitor benchmark
- Automated SMS and email review requests
- Customer satisfaction (NPS-style) check before review requests
- Unified review dashboard (Google, Facebook, Yelp and more)
- Review response templates and management
- Private escalation route for unhappy customers
- Multi-location support
- Monthly reputation report
Accountability
How we'll measure your results
We'd rather show you numbers than promise them. Every engagement starts with a baseline, so you can see exactly what changed and why.
Baseline first
Before we touch anything, we record where you stand today: rankings, AI mentions, traffic, leads, reviews, or cost per lead, depending on the service.
Plain-English monthly report
What we did, what moved, what didn't, and what we're doing next. No 40-page PDF of vanity metrics.
Leads, not just clicks
Where Aria is connected, we report on conversations and bookings, not only visits.
A named person
You always know who is working on your account and how to reach them.
FAQ
Reputation management questions, answered
Can you remove negative reviews?
We can't remove genuine reviews, and no one legitimately can. We can flag reviews that break platform policies, help you respond professionally, and build enough positive reviews that one bad one doesn't define you.
Is it allowed to ask customers for reviews?
Yes. Asking every customer for honest feedback is allowed. What isn't allowed is buying reviews or only letting happy customers post. Our system asks everyone and never blocks anyone from posting publicly.
Which review sites do you cover?
Google, Facebook and Yelp as standard, plus industry-specific platforms where relevant to your business.
How do review requests reach customers?
By SMS and/or email, triggered automatically after a job, appointment or purchase. We can connect to most CRMs and booking systems.
Do reviews really affect AI recommendations?
AI assistants use reviews and sentiment as trust signals when recommending local and service businesses. A strong, recent review profile makes you easier to recommend.
Does this work for multiple locations?
Yes. Each location gets its own review flow and reporting, managed from one dashboard.