Privacy Policy

Integ Digital Media LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.integdigitalmedia.com or interact with our services, including our AI receptionist and SMS communication services.

Please read this Privacy Policy carefully. If you disagree with its terms, please discontinue use of our website and services.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Complete forms on our website, including your name, email address, phone number, and business name
• Book a consultation or free audit through our website or booking funnel
• Contact us via email, phone, or our contact form
• Opt in to receive SMS communications from us
• Interact with our AI receptionist by phone

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• Device and browser information: IP address, browser type and version, operating system, device type
• Usage data: Pages visited, time spent on each page, links clicked, referring website addresses
• Location data: General geographic location derived from your IP address
• Cookie data: Information stored by cookies and similar tracking technologies (see Section 8)

1.3 Information from Third Parties

We may receive information about you from third-party sources, including our CRM platform (GoHighLevel), scheduling tools, call tracking software, and analytics providers, in accordance with their respective privacy policies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: To provide, operate, and improve our AI receptionist and communication services
• Appointment management: To process bookings, send confirmations, and manage your appointments
• Communication: To respond to your enquiries and send transactional messages (appointment confirmations, service updates)
• SMS messaging: To send SMS messages you have consented to receive (see Section 3)
• Marketing: To send promotional communications about our services, only with your explicit consent
• Analytics: To analyse website usage patterns and improve user experience
• Legal compliance: To comply with applicable laws, regulations, and legal processes
• Fraud prevention: To detect, investigate, and prevent fraudulent or unauthorised activity
• Business operations: To manage our business relationships and internal operations

3. SMS / Text Message Communications

3.1 SMS Program Description

Integ Digital Media LLC operates an SMS messaging program to communicate with clients and prospective clients. Messages may include:

• Appointment confirmations and reminders
• Follow-up communications regarding enquiries submitted through our website or AI receptionist
• Service updates and notifications
• Promotional offers and information about our services (only with your explicit consent)

3.2 How We Obtain SMS Consent

We only send SMS messages to individuals who have provided explicit, documented consent through one of the following methods:

• Completing a web form where SMS opt-in is clearly indicated with a checkbox or consent statement
• Verbally agreeing to receive SMS communications when speaking with our team or AI receptionist
• Replying "YES" or a similar affirmative response to an initial opt-in message

3.3 No Sharing of SMS Opt-In Data

3.4 How to Opt Out of SMS

You may opt out of receiving SMS messages at any time by:

• Replying STOP to any SMS message you receive from us
• Emailing us at [email protected]
• Calling us at (302) 208-7908

After opting out, you will receive one final SMS confirming your opt-out. You will not receive further SMS messages unless you opt back in.

3.5 SMS Help

Reply HELP to any SMS message for assistance, or contact us at [email protected] or (302) 208-7908.

3.6 Message Frequency

Message frequency varies depending on your interactions with our services. You may receive up to 5 messages per month related to appointment confirmations, follow-ups, and service updates, unless you have opted in to additional promotional communications.

3.7 Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. Integ Digital Media LLC is not responsible for any charges incurred from your mobile carrier in connection with SMS messages.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Third-party vendors who assist us in operating our website and delivering our services (e.g., CRM platforms, scheduling software, SMS providers, analytics tools). These providers are contractually obligated to keep your information confidential and use it only to provide services on our behalf.
• Legal Requirements: When required by law, court order, subpoena, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or substantially all of our assets, with appropriate notice to you.
• With Your Consent: In any other circumstances where you have given us explicit consent to share your information.

We do not share your SMS opt-in status, phone number, or consent data with any third party for marketing purposes.

5. Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. We use cookies and similar tracking technologies (such as web beacons and pixels) to operate and improve our website and services.

5.2 Types of Cookies We Use

• Essential cookies: Required for the website to function properly. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website (e.g., pages visited, time on site). We use tools such as Google Analytics and Umami Analytics for this purpose.
• Marketing cookies: Used to track visitors across websites to display relevant advertisements. These are only set with your consent.
• Functional cookies: Remember your preferences and settings to improve your experience.

5.3 Third-Party Tracking

Our website may include tracking pixels or scripts from third-party services including Google Analytics, Meta (Facebook), and our CRM provider (GoHighLevel). These services may collect information about your browsing behaviour in accordance with their own privacy policies.

5.4 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when cookies are being set. Please note that disabling certain cookies may affect the functionality of our website. For more information on managing cookies, visit www.allaboutcookies.org.

6. Data Security

We take the security of your personal information seriously and implement the following measures to protect it:

• Encryption: Our website uses SSL/TLS encryption (HTTPS) to protect data transmitted between your browser and our servers.
• Access controls: Access to personal information is restricted to authorised personnel who need it to perform their job functions.
• Third-party security: We use reputable, industry-standard platforms (GoHighLevel, Twilio) that maintain their own security certifications and practices.
• Data minimisation: We only collect information that is necessary for the purposes described in this policy.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you as required by applicable law.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Contact and enquiry data: retained for up to 3 years from last interaction
• Client service records: retained for the duration of the service relationship plus 3 years
• SMS opt-out records: retained indefinitely to honour your opt-out preferences
• Analytics data: retained in aggregated, anonymised form indefinitely

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Objection: Object to or restrict processing of your information
• Portability: Request transfer of your data in a machine-readable format
• Withdraw consent: Withdraw consent at any time where processing is based on consent (including SMS opt-out)
• Unsubscribe: Opt out of marketing communications at any time

To exercise any of these rights, please contact us at [email protected] or call (302) 208-7908. We will respond to your request within 30 days.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a child, please contact us immediately at [email protected] and we will promptly delete such information.

10. Third-Party Links

Our website may contain links to third-party websites, including our booking funnel at go.integdigitalmedia.com. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Business Name: Integ Digital Media LLC
• Email: [email protected]
• Phone: (302) 208-7908
• Website: www.integdigitalmedia.com/contact