Refund & Cancellation Policy

This policy explains how cancellations and refunds work for services bought from Integ Digital Media LLC, trading as Integ Connect ("we," "our," or "us"), including payments made through our payment provider, PayFast. It forms part of our Terms & Conditions.

1. What you pay for

Our plans have two parts: a once-off setup fee, which covers mapping your customer route and configuring your system, and a monthly fee, which covers running, monitoring and optimising it. Prices are shown on our pricing pages and in your quote.

2. Setup fee refunds

• Before setup work starts: if you cancel before we begin setup work, we refund 100% of the setup fee.
• After setup work has started: if you cancel once setup work has begun, and within 30 days of paying the setup fee, we refund 50% of the setup fee. The remaining 50% covers the work already done.
• After 30 days: the setup fee is not refundable once 30 days have passed since you paid it.

We will confirm by email when setup work starts, so you always know which applies.

3. Results guarantee

If your quote includes a results guarantee (for example, a set number of booked consultations within a set timeframe), it works like this:

• What counts: a qualified result is a client who books and pays through your business as a result of our system. Every one is tracked on your dashboard, so we both see the same numbers.
• What can be refunded: the setup fee plus the monthly fees for the guarantee period. The first 30 days are setup, then one monthly fee for every 30 days after that: a 60-day guarantee covers setup plus one month, and a 90-day guarantee covers setup plus two months. The period (usually 90 days) is stated in your quote.
• How much: the refund is in proportion to the shortfall. Each result we fall short of the target is worth the refundable amount above, divided by the target. If we meet the target, no refund is due.
• Claiming: email [email protected] within 7 days of the end of the guarantee period. Claims made after 7 days are not covered. We will confirm the count from your dashboard and pay the refund as set out in section 6.
• Setup fee refunds: the guarantee refund is paid in addition to any setup fee refund you qualify for under section 2.

4. Cancelling your monthly plan

There is no minimum contract. To cancel, email [email protected] from the email address on your account and tell us you want to cancel. We will confirm your cancellation in writing.

• Your service continues until the end of the month you have already paid for, and you will not be charged again after that.
• Monthly fees already paid are not refunded, including for part of a month.

5. Third-party costs

Some platforms and usage costs (for example software subscriptions, telecom, messaging, voice and API usage) are contracted and paid directly by you to those providers. Refunds for those costs are governed by each provider's own terms, not by this policy.

6. How refunds are paid

Approved refunds are paid back to the original payment method, or by bank transfer to the account you nominate if that is not possible. We aim to process refunds within 10 business days of confirming them; your bank may take a few extra days to show the funds.

7. If something goes wrong

If you believe you were charged in error, or you are unhappy with our service, contact us first and we will work with you to put it right. Nothing in this policy limits any rights you have under applicable consumer protection law.

8. Contact us

• Business Name: Integ Digital Media LLC (trading as Integ Connect)
• Email: [email protected]
• Phone: (302) 208-7908
• Website: www.integdigitalmedia.com/contact

9. Changes to this policy

We may update this policy from time to time. Changes are posted on this page with a new "Last Updated" date and apply to cancellations made after that date.